| Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this. We have a formal complaints procedure, which is outlined below:
Please either:
- Discuss your concerns, either in person or over the telephone, with staff at any of our Operational sites,
or
- Contact us at:
Mortgage Express
Customer Services
PO Box 4
Bingley
BD16 2LW
Telephone: 0870 240 8844 or
- Email your local MX Business Development manager
or
- Visit our website: http://www.mortgage-express.co.uk.
We will acknowledge your communication by close of business the following day and provide you with a contact name and expected date of reply.
We want to resolve your complaint as quickly as possible. To help us to do this, please provide all relevant information to support your case.
For example:
- All relevant correspondence including account statements
- Name of branch and staff member
- Account details
Information should be sent either to our registered office addressed to Customer Relations, or handed in at your local branch.
If, for whatever reason, you do not accept our decision, you can then refer your case to the Ombudsman.
Financial Ombudsman Service,
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel. No: 0845 080 1800 |
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